Refund policy
Return & Refund Policy
At Voltora, your satisfaction is our top priority. We want you to experience our products with total confidence — which is why all purchases include a 30-Day Risk-Free Trial.
Refunds or replacements will not be processed for items still in transit. We’ll always ensure your order arrives safely before any action is taken.
30-Day Money-Back Guarantee
We want you to feel confident when shopping with Voltora. That’s why all purchases are protected by our 30-Day Money-Back Guarantee.
If you change your mind or are not satisfied with your order, you can request a refund within 30 days of delivery, provided the item remains sealed, unused, and in its original packaging.
To request a refund, simply email our support team at voltorastore@gmail.com with:
Your order number, and
A clear photo showing the product is unopened and unused.
Once verified, your refund will be processed back to your original payment method.
Please note:
For hygiene and safety reasons, opened or used items cannot be returned or refunded under any circumstances.
Refunds will not be issued for items that are still in transit or delayed by shipping carriers, customs, or factors beyond our control.
Refunds will not be issued based on perceived effectiveness or personal experience with the product.
As with any wellness product, individual results may vary, and results are not guaranteed.
This policy helps ensure fairness, transparency, and health safety for all customers.
Our Promise to You
Your satisfaction matters to us. While we cannot accept returns for opened or used products, if your order arrives damaged, defective, or incorrect, we will gladly send a replacement or store credit once photo/video proof is provided within 48 hours of delivery.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at voltorastore@gmail.com.
Include clear photos or videos of the issue, and our support team will arrange a replacement or refund as soon as your case is reviewed.
Exclusions
To protect our customers and uphold hygiene standards, the following are not covered under our return policy:
Change of mind or personal preference after use
Delivery delays outside of our control
Gift cards or promotional items
Products marked as “Final Sale”
Subscription Terms & Cancellation
By purchasing a subscription, you agree to a minimum of one billing cycle.
Subscriptions cannot be canceled immediately after purchase or within the first month.
After the initial billing cycle, you may request cancellation at any time via the customer portal or by contacting our support team.
Subscription orders that have already been processed or shipped are not eligible for refund.
European Union Orders
For EU customers, the standard 14-day cooling-off period does not apply to personal or intimate-use products due to hygiene reasons. However, our 30-Day Risk-Free Trial still applies.
If you have any questions or concerns, please reach out to voltorastore@gmail.com — we’re always happy to help. 💗