Cancellation policy

Subscriptions

Minimum subscription commitment

When you purchase a Voltora subscription, you agree to a minimum commitment consisting of:

• Your initial subscription order; and

• Two recurring subscription renewal orders.

This means your minimum subscription commitment is three successfully processed orders in total.

By selecting the subscription option and completing your purchase, you acknowledge and agree that your subscription cannot be cancelled before the initial order and both required renewal orders have been successfully processed.

After your second renewal order has been processed, you are free to cancel your subscription before the next scheduled renewal.

Automatic renewals and payment

Subscription deliveries are based on the delivery frequency selected when you place your order.

Your payment details will be stored securely by our payment provider. You authorise Voltora to automatically charge your selected payment method for your initial order and each recurring renewal, including any applicable shipping charges and taxes disclosed as part of your subscription.

Your subscription will continue renewing at the selected frequency after the minimum commitment has been completed unless you cancel it.

Cancelling after your minimum commitment

Once your initial order and two required renewal orders have been successfully processed, you may cancel future subscription renewals by:

• Using the subscription management section of your customer account;

• Using the subscription-management link included in your order or subscription emails; or

• Emailing voltorastore@gmail.com.

When contacting us by email, please use the email address connected to your subscription and include your full name and order number so we can locate your account.

Your cancellation request must be received before your next renewal payment has been processed. Cancellation applies only to future, unprocessed renewal orders.

Cancelling a subscription does not retrospectively cancel or refund an order that has already been charged or entered fulfilment. Any refund or return request for an order that has already been processed will be handled under our Returns and Refund Policy and applicable consumer law.

Early cancellation requests

Subscriptions cannot ordinarily be cancelled before the minimum commitment of three total orders has been completed.

If exceptional circumstances prevent you from continuing your subscription, please contact us at voltorastore@gmail.com. Early cancellation requests may be considered individually but are not guaranteed.

This does not limit any cancellation, refund or remedy you may be entitled to under applicable consumer law.

Changing your subscription

Available subscription details—including your delivery address, payment method or future delivery schedule—may be managed through your customer account or by contacting us at voltorastore@gmail.com.

Changes must be requested before the relevant renewal order is processed. We cannot guarantee that an order can be changed once payment has been processed or fulfilment has begun.

Changing your subscription frequency, skipping a delivery or updating your account does not remove or reduce the minimum commitment unless Voltora expressly confirms otherwise in writing.

Failed payments

If a renewal payment fails, our subscription or payment provider may attempt to process the payment again.

A failed payment, expired card or removal of a payment method does not automatically cancel your subscription or remove the remaining minimum commitment. Please contact us if you need assistance updating your payment information.

Returns and refunds

Subscription orders are subject to our Returns and Refund Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 where it applies.

Pre-orders

When you purchase a pre-order, you are purchasing an out-of-stock or soon-to-be-available product that is not yet available for immediate fulfilment.

We may collect no payment, a partial deposit or full payment at checkout. We may securely store your payment method and charge the remaining amount when the product becomes available, as disclosed at the time of purchase.

You may request cancellation of a partially paid pre-order that has not entered fulfilment. Once a pre-order has been fulfilled or dispatched, it may no longer be possible to cancel it. Returns and refund requests will be handled under our Returns and Refund Policy and applicable consumer law.

Try Before You Buy

When you purchase a try-before-you-buy item, we may authorise your payment method before fulfilling the order.

You will have the period disclosed at checkout to decide whether to keep the item. If the item is not returned in accordance with the applicable offer terms before that period expires, your payment method will be charged the disclosed amount.

Returns must comply with the instructions, eligibility requirements and deadlines disclosed with the offer.

Contact Us

For subscription changes, eligible cancellations or questions about this policy, contact:

Voltora
Email: voltorastore@gmail.com